Frequently Asked Questions
Find answers to common questions about our vintage-inspired bags and accessories
What materials are used in ECOSUSI bags?
We primarily use high-quality vegan leather (polyurethane) and eco-friendly textiles to ensure our products are both durable and cruelty-free.
Will my laptop fit in your briefcases?
Most of our briefcases are designed to fit 13", 14", or 15.6" laptops. Please check the specific dimensions listed on each product page to ensure a perfect fit.
How do I care for my vegan leather bag?
Simply wipe the surface with a damp cloth. Avoid using harsh chemicals or prolonged exposure to direct sunlight to maintain the material's finish.
Can I change or cancel my order after it has been placed?
Orders are processed quickly. If you need to make changes, please contact us within 2 hours of placement, though we cannot guarantee modifications once the item has shipped.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location.
Are your bags water-resistant?
Our vegan leather bags offer a degree of water resistance against light rain, but they are not fully waterproof. We recommend drying them immediately if they get wet.